HELP! Website Builder Mistakenly Deleted Domain!

  • Unknown's avatar
    ashleighzr · Member ·

    Hi! I purchased a domain and blog on the 16th (yesterday) and had a website designer begin designing the site the 17th (today). He said that WordPress did not have the tools to render the results I wanted. I told him to refund the account and use the domain on a different site builder. Seconds ago he deleted the blog AND the domain! PLEASE RESTORE THIS DOMAIN! I only needed a partial refund, it wanted to maintain the domain!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    It looks like you’ve canceled the domain name, meaning you no longer own it.

    Please let us know which of these options works best for you:

    Wait: You can wait about five days from cancellation for the domain to be released. So long as no one else buys it before you do, you can purchase it again with another provider.

    Repurchase the Domain: We can send an invoice and restore the domain. You’ll be able to point it to a new host as soon as it’s restored, then transfer the registration after 60 days.

    Repurchase a Plan: To host your site here after all, buy a plan, skip the domain option, then update us here.

  • Unknown's avatar
    ashleighzr · Member ·

    the domain is ashleighzr.com where is the invoice so I can purchase it?

  • aleone89 · Staff ·

    Hello there,

    We’ve sent a payment request to you via email, once that’s settled we can get the ball rolling on getting that restored.

    Please be sure to check any spam inboxes that may be in place.

    Many thanks.

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