HELP WEBSITE REMOVED
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Hi,
I attempted to change my website URL (www.mpexperts.com.au/newsite) to (www/mpexperts.com.au). When i saved the page the website crashed and my account had been deleted. I was wondering if i was able to reverse this as it has taken me a couple of months to create this new site.
Thanks
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Also i am no longer able to login to the wp-admin under the old user name. It tells me my account does not exist.
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by GoDaddy. Therefore, you need to contact them regarding your issue.
We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Hi Fstat,
I’m aware that http://www.mpexperts.com.au is hosted by GoDaddy however the website is currently with CPanel, I had trasnfered the data over from CPanel to WordPress
(www.mpexperts.com.au/newsite) however i am no longer able to login to wordpress.com with my login details in order to edit the page. Is this still a hosting issue? -
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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