Help with 2-step verification

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  bellatrix02 · Member · May 8, 2023 at 8:50 pm

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  Hi!

  I have a real problem with the 2-step verification. My phone stopped working suddenly and I lost all autenthicator apps and backup codes. My wordpress account is liked to my phone number but I can’t enter it anywhere.

  Is there any way to get my account back? Thanks!

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  aisajib · Member · May 9, 2023 at 8:04 am

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  Hi there!

  Of course, we can help you with this. Could you please send an email to passwordhelp@wordpress.com from the email address used on your WordPress.com account? Our account recovery team will then get back to you via email to help you with logging in.

  Regards