Helping understand what I have paid for

  • Unknown's avatar
    hannonstaffing · Member ·

    I need help understanding what I have paid £36 for as I belived it to be domain and hosting and now my website guy says I need to upgrade in order for him to make the site for me.

    When I go to upgrade it gives me the options to buy a package, which I already did.

    Again, can I get a refund and get my website guy to start a fresh? I still want the domain assurednetworking.co.uk

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    We can help you sort this all out.

    First things first, I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Take a look and let us know if anything is unclear or you have any further questions.

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