Hi

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  cfrancis78 · Member · Jun 7, 2021 at 4:26 am

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  I cannot log in to my sites WP admin, I have reset my password and when i try to log in it just blanks out the username and password fields, no error just a blank log in screen again.

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  staartmees · Member · Jun 7, 2021 at 4:54 am

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  Where are you trying to log in to?

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  cfrancis78 · Member · Jun 7, 2021 at 4:57 am

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  my website url /admin, takes me to WP login screen

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  cfrancis78 · Member · Jun 7, 2021 at 4:57 am

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  thanks in advance for any help btw !

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  cfrancis78 · Member · Jun 7, 2021 at 5:04 am

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  Is there any way to contact WP support? not via a forum but an actual WP support person by the way? I can’t see any way so far.

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  staff-mckluskey · Staff · Jun 7, 2021 at 10:35 am

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  Hi!

  You are currently logged into your WordPress.com account cfrancis78. We’d need to know where you are trying to log in exactly to be able to advise. What’s the URL of the site you’re trying to access?

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  cfrancis78 · Member · Jun 7, 2021 at 10:57 am

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  I had to set this account up to access the forum.

  http://www.capital-search.com/admin is what I am trying to access, it is hosted through Godaddy and sitting on WP (I am not a techy btw, just site owner)

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  staff-mckluskey · Staff · Jun 7, 2021 at 1:03 pm

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  Right, so there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/.

  Since your site is hosted with GoDaddy, we won’t be able to help you here. You’ll want to post to the WordPress community forums at https://wordpress.org/support/forums/.