hi this sam

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  samannewmoon2411 · Member · May 7, 2019 at 8:15 am

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  I have problem I can not access on my dashboard i need help….www.lunaxi.com……my email ….(redacted)…….my user name is ….(redacted)

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  staff-zinnia · Staff · May 7, 2019 at 1:04 pm

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  Good morning –

  For help with that site you want to visit https://wordpress.org/support/forums/ as lunaxi.com does not use WordPress.com.

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  samannewmoon2411 · Member · May 7, 2019 at 5:05 pm

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  hi I can not fix by my self I need your help

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  supernovia · Staff · May 7, 2019 at 6:03 pm

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  You aren’t using our managed hosting service, so we aren’t able to provide management or support for this site. This is an installation you’ve built and managed on your own with your hosting provider.

  If analogies are helpful, it’s a bit like a recipe (free code you can use to build a site) vs a restaurant (a service).

  But once you’ve figured out how to access the dashboard again, you’d be welcome to move the site to our managed hosting service so that we can provide help going forward.

  I recommend:
  – talking to your host to see if they can help. If they have recent backups that might work well for you.
  – searching the web for the error you get
  and if that doesn’t help
  – hire someone to fix it

  Good luck!