Hi, For a year i hada domain which i wan
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Hi,
For a year i hada domain which i wanted to cancel, but forgot, so I was charged again for another year.
Can i cancel it now and get a refund?The blog I need help with is: (visible only to logged in users)
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Hi ninaprima,
There are no domains owned by the account you are currently logged in to. Which one would you like to cancel? Please don’t post any transaction details here, your domain is the only information I need for now.
Just let me know and I will take a look.
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Hello! Thank you for answering.
The problem is, I dont really remember now…
I think honestescortgirl
Was this helpful?Thank you very much!
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Thanks — consumgirl.wordpress.com is your free address so there is no charge for that. Do you have an email receipt for the honestescortgirl domain? If so, that should confirm exactly which domain you were charged for.
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Hi,
I haven’t got any email receipt about the bill, I only noticed I’d been charged when I checked my bank statement. WP charged me on the 9th of april for £70.81.
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I can see now where the problem was; I registered twice with different email addresses. Now I was able to cancel my purchases but I only get a 73$ refund instead of the 99. And could you please tell me why I got billed on the 8th of april while according to the billing history I got billed 8th of may last year?
Thank you very much for your help!
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Hi honestescortgirl,
I got billed on the 8th of april while according to the billing history I got billed 8th of may last year?
You originally purchased honestescortgirl.com on 8th May 2017 and this upgrade was set to auto renew.
When auto renew is enabled, we charge your card 30 days before upgrades are due to expire — we sent an email to the address on your account being doing so. This helps ensure there is enough time to handle any renewal issues before the actual expiry date. honestescortgirl.com has still been renewed for a full 12 months and isn’t due to expire until 8th May 2019.
WP charged me on the 9th of april for £70.81.
Correct, that is the renewal payment for the Premium plan which includes honestescortgirl.com.
I hope this helps.
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Yes, thank you, it was very helpful indeed. Now I could log into that email account and saw the email.
But can I still be entitled to a full refund now that I don’t want to renew and haven’t yet started the new period? -
Hi honestescortgirl,
The domain is still active on your site and hasn’t been cancelled. Do you wish to continue using honestescortgirl.com elsewhere or is the domain no longer needed at all? There is no guarantee you will be able to register the domain again once it has been cancelled, so I only recommend doing so if it won’t be need in the future.
I can issue a refund for the domain if it is cancelled today, but it will be outside of the refund period beyond that.
Are you happy for me to cancel honestescortgirl.com?
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Thank you, would you please be so nice and cancel everything? I don’t need any of these in the future. Thank you very much for your help!
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Sure! I’ve cancelled the domain and there is a copy of the refund receipt in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days to show on your statement but international refunds (outside the US) can take a little longer — the money is on its way though.
I hope this helps.
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The full $99 has been refunded but there are separate two refund receipts in your Billing History:
- $-73.00
- $-26.00
You should also see the $26 refund there :)
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This is wonderful, thank you very much indeed! I have not seen the separate refund yet when I last wrote you.
Thanks for your help! -
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