Host domain closed my account, no web page at present…..help required

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  pooberii · Member · Apr 4, 2023 at 6:11 am

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  My old provider was 123.reg and they have are no longer hosting co.com sites, they gave 4 weeks notice and I was out of the country, the domain went to a holding site. When I came back I tried to access the wordpress and it is no longer there. I have transferred the domain to onlydomains and the transfer has gone through. I have asked 123.reg for the backup files of the webpage which they have supplied but unsure of the format.

  Is my information still on wordpress and can I recover it?

  What is the best way to put my website back on? Would it be load the back up to wordpress or to the new hosting domain?

  If you can give guidance of all options I would be grateful. Many thanks.

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  staartmees · Member · Apr 4, 2023 at 6:20 am

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  If your site was hosted by 123.reg, your content was on their servers, never on the wordpress.com servers.

  The content of your site is stored in the backup files you got from your 123.reg. To get help, you must contact support of your new hosting.

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  pooberii · Member · Apr 4, 2023 at 11:57 am

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  Thank you I have done and they cannot help me. Many thanks for your reply.

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  staartmees · Member · Apr 4, 2023 at 12:05 pm

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  Try to get help at wordpress.org, they have extended documentation an forums.