Hosting / Stylesheet

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  aschmidtsomnomedcom · Member · Sep 27, 2022 at 7:52 am

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  Hello, our website was maintained by an external person and hosting expired several weeks ago. I am a new employee at the company and want to restore the page. But what I see now looks completely different to what the page looked when it was online. I guess there’s the stylesheet missing. Can the site be restored the way it was before? Kind regards, Andrea

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Sep 27, 2022 at 9:42 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  We’ll do our best to point you in the right direction.

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  aschmidtsomnomedcom · Member · Sep 28, 2022 at 6:45 am

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  Hello,

  the url is somnodentpatienten.de

  Kind regards,

  Andrea

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  aleone89 · Staff · Sep 28, 2022 at 8:37 am

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  Hello there,

  Thank you for confirming that URL.

  We can’t see that this site is connected to this account. This means you would need to recover the account that is connected to this site.

  This can be done via a transaction ID, if a purchase was made with WordPress.com. Please see how to locate a transaction ID here: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  This can be used with this account recovery form here: https://wordpress.com/wp-login.php?action=recovery

  I hope this helps.