Hostinger could not upload my last websiteUpdate as they say WordPress stopped the connection

  • Unknown's avatar
    gclarkuk · Member ·

    Hello. Hostinger tried the migrate my latest update no:8 from my staging site to my main website. This did not happen as Hostinger said ….Website migration rejected
    Your website eastkent-tomcc.com migration has stopped due to the following reason:
    We were unable to download a backup of your website from your previous hosting provider, since their web server kept closing the connection shortly after starting the download. Please get in touch with them to see how we could download a backup of your website from their servers (click on the ‘All-in-One WP Migration’ > ‘Backups’ menu in your WordPress dashboard to see the backups). Once the issue has been resolved, please open a new migration request through the control panel of your Hostinger account.
    I need some help here as new to all this data stuff. What do i need to do in simple English please👍🍺
    Thank you for your help here Graeme

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi Graeme, is your staging web server though Hostinger? If so, can you reach out to their support directly? It sounds like they may need to update some settings on your staging environment.

    Going forward, these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions!

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