How can I chat to you?
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This isn’t my premium account everytime I click on support it switches to an old account. I need tech help for my premium, going round in circles here. HOW DO I CHAT TO SOMEONE?????
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Hi!
Let’s see what we can figure out…
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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Thanks, I need to remove the repeating black strips in between the posts
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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