How can I get help to import my old WordPress blog to WordPress.com?
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My old WordPress blog, on another hosting service, is at version 2.7. It suddenly stopped working and there is no way to access it using WordPress, but I can still get to the MySQL database.
How can I contact WordPress and the “Happiness Engineers” to get the blog converted from a MySQL database to either an import file or to have it imported? I see WordPress offers help for a fee to export to some formats, but I can’t find, anywhere, a way to contact them to import to a blog on WordPress.com
I’m not looking for a how-to (but that’d work!). I’m trying to find a contact link so I can ask WordPress if they can do it.
The blog I need help with is: (visible only to logged in users)
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2.7 is a very old version. I suspect your will have to import into a WordPress.org install and create an XML file before you can import into a WordPress.com blog. I’ll tag this thread for a Staff response. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi there,
You’ve reached the support for sites hosted here at WordPress.com. Unfortunately, the support staff here at WordPress.com don’t have the tools to help create export files from self-hosted installations of WordPress.org. (WordPress.com and WordPress.org are different entities, which you can read more about here, if you’re interested: WordPress.com and WordPress.org)
However, there are a number of resources at WordPress.org, and you may be able to get additional help with this in their support forums:
Once you have an export file from your old WordPress.org site, you can import it here at WordPress.com according to this guide: Import
I hope this information helps! Please let me know if I can provide further assistance.
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