How Can I Reclaim a Website?

• 

  walkwithhistory · Member · Jan 23, 2024 at 10:47 pm

  • Copy link
  • Add topic to favorites

  Hello! I’m the webmaster for an author, Mark Arnold. I built a website for his books ~ http://www.funideasprod.wordpress.com. When I tried to log into the account, I got an error message saying the password must be reset. Unfortunately, I’m not getting the “reset messages” into the eMail account I set up for the WordPress account.

  Mark Arnold never purchased the domain. I have no way to prove that he owns it or that I own it. What can I do to recover this website? If I can’t recover it, I will have to set up a new WordPress account for him and rebuild the site.

  Thank you for any help you can give me!

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Jan 24, 2024 at 9:45 am

  • Copy link

  Hi there!

  Please note that the site you mentioned is on a different WordPress.com account, not the @walkwithhistory account you’re logged into. When attempting to reset the password, the reset link is sent to the email address used on the other account.

  We can’t share the email address here for security reasons, but it’s possible you may be checking a different inbox for the password reset email.

  We’re unable to help with account recovery issues in the forums. Please see our account recovery procedures here:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  You can contact our account recovery team by filling out the form here or sending an email to passwordhelp@wordpress.com.

  Thanks!

• 

  walkwithhistory · Member · Jan 24, 2024 at 11:48 pm

  • Copy link

  Hello, and thank you for your response!

  Yes, I understand that I used a different eMail address and log-in than the one associated with the website I need help with. I just needed to access the forum, and I can’t do so with the WordPress login for Mark Arnold’s website.

  I will eMail the “Password Help” you listed. Because Mark Arnold never bought a plan or the domain, I can’t use the recovery form. I hope someone at WordPress can help me recover this website.

  Thanks again!