How can I refund my WordPress.com Premium?

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  ameliaephillips · Member · Jul 15, 2014 at 2:42 am

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  Hi there,

  I would like a refund on my $99.00 which I purchased today. I didn’t realise exactly what I was purchasing and have realised I don’t need Premium anymore.

  I know you can get a refund within 48 hours, how do I go about it?

  Amelia.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jul 15, 2014 at 3:50 am

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  I’d be happy to refund your WordPress.com Premium upgrade for you. Since you’ve used it to register a domain name, there are two ways we can proceed:

  1) I can refund your entire Premium purchase, including your domain ae-p.me. This will lead to a total refund of $99. Your domain will become unavailable for several weeks; after this period, anyone may purchase the domain name. If you’d like a complete refund, and are okay with the prospect of potentially losing ae-p.me, this is the way you’ll want to proceed.

  2) If you want to keep your domain, I can refund your Premium purchase, less the domain registration fee. This will lead to a total refund of $67. You will be able to continue to use your domain name, ae-p.me, or you can transfer it to use with another service elsewhere.

  Please let me know how you’d like to proceed.

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  ameliaephillips · Member · Jul 15, 2014 at 6:12 am

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  Hiya,

  I’d like to keep the name so it would be great if you could refund the $67.

  Thanks so much.

  Amelia.

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  ameliaephillips · Member · Jul 15, 2014 at 12:38 pm

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  Hi again,

  I’m trying to transfer my domain name to a hosting site and have the code and the domain unlocked but it doesn’t seem to be working.

  Could you help?

  Thanks again,

  Amelia.

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  staff-ozmodiar · Staff · Jul 15, 2014 at 11:42 pm

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  I have refunded the $67. So that should be all set now. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

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  staff-ozmodiar · Staff · Jul 15, 2014 at 11:43 pm

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  Regarding the domain transfer:

  How far through these instructions do you get before things stop working:

  Transfer a Domain to Another Registrar

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  ameliaephillips · Member · Jul 16, 2014 at 2:39 pm

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  It all works then I send my code to the new host. When they try to transfer they tell me it doesn’t work and I go back into wordpress and find the domain locked again.

  Help

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  ameliaephillips · Member · Jul 16, 2014 at 2:57 pm

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  Hi there,

  It all seems a bit of a hassle, actually. Thanks for all your help but would you mind refunding me the money, the last $33, as the transfer doesn’t seem to be working.

  Cheers,

  Amelia.

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  ameliaephillips · Member · Jul 16, 2014 at 3:00 pm

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  Although now I don’t seem to be able to enable private registration again. It just says “oops, something went wrong”

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  staff-ozmodiar · Staff · Jul 17, 2014 at 6:08 pm

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  I have processed that refund for you and canceled the domain. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.