How do I download the purchases? This is INSANITY.

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  carrieandjonathandotcom · Member · Jun 4, 2024 at 7:45 pm

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  Frustration on multiple levels.

  Appears WordPress has done away with supporting customers and instead making me post publicly every time I need/want support?

  Oh wait… I can pay even more to get email support… more… over the thousands of dollars I already spend every year.

  So yes, it appears there’s no longer a way to communicate with WordPress directly via email unless I pay an additional monthly fee, so I have to publicly expose everything?

  Fun.

  Please review this video:
  – https://youtu.be/7If8EZnm0GA

  How do I get access to the plugins I’ve purchased as ZIP files, like it’s been for the past 15 years with WordPress?

  And, we spend thousands of dollars a year with no way to actually directly communicate with you now. Maybe people spending over a certain threshhold should be automatically included in email support? Just a suggestion.

  How would you feel as a customer like us?

  Frustration.

  Please let me know how/where I get the ZIP files.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  carrieandjonathandotcom · Member · Jun 4, 2024 at 7:58 pm

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  I’ve followed all the tutorials. As you can see in the video, the only plugin showing on the “Active Upgrades” is Akismet. None of the other plugins we paid for Jan-May are showing on the page. https://wordpress.com/me/purchases

  And that I have to post publicly, or be held hostage to paying more (even the measly $64/year) is a really junky way to treat someone who has been a paying customer for more than a decade.