How do I get my FTP details?

  • Unknown's avatar
    tscott086 · Member ·

    Hi, how can I get my FTP details if I can’t log on to my site because of a Internal Server Error 500? I want to rename the htaccess file but I don’t have my FTP details for the site.
    Is there a way to get my FTP details or regain access to the site?

  • fstat · Staff ·

    Hi there,

    Can you please let me know your site’s address so I can point you in the right direction of getting support?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:

    https://wordpress.org/support/

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