How do I manually renew my domain when the buttons do not appear in the My Upgra
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I am trying to manually renew my domain but the renewal buttons do not appear on the page as they show on the help page.
The blog I need help with is: (visible only to logged in users)
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I’m not seeing any upgrades as being owned by the account that you are posting from. That probably means that another WordPress.com account was used to purchase that upgrade. Likely (though not necessarily) another one that is a user on the blog that the domain is for.
Could you have a second account?
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This is my endless frustration with this service, I got a new gmail address just for my photography and my blog and when I changed my address on my account I have ended up with two messed up accounts. One is user name keruili and uses (email visible only to moderators and staff) and the other one is user name digitalrevelationsphoto and uses (email visible only to moderators and staff). (I may need to check that it isn’t the other way around, but that is how confusing this is) keruili shows that I have domain payments coming up but indicates I have no blog. The other user shows that I have a blog but it is the WordPress. Com one that has no upgrades. I am so sick of this runaround. I can provide whatever information you need for either user, I just want my account and blog together, paid for, and working.
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This is my endless frustration with this service, I got a new gmail address just for my photography and my blog and when I changed my address on my account I have ended up with two messed up accounts. One is user name keruili and uses (email visible only to moderators and staff) and the other one is user name digitalrevelationsphoto and uses (email visible only to moderators and staff). (I may need to check that it isn’t the other way around, but that is how confusing this is) keruili shows that I have domain payments coming up but indicates I have no blog. The other user shows that I have a blog but it is the WordPress. Com one that has no upgrades. I am so sick of this runaround. I can provide whatever information you need for either user, I just want my account and blog together, paid for, and working.
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So, keruili is the account that owns that domain. But keruili was not a user on that blog, which is why you couldn’t see any blogs on that account. I have added keruili as a contributor on that blog. That should be enough so that when you log in as keruili you can renew the domain. Once that is done, we can straighten this out so that it doesn’t happen again.
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Not sure how it happened but I got it renewed, yet the problem persists. If I sign in with (email visible only to moderators and staff) I can go to the store but there are no buttons on the “My Upgrades” page. If I sign in with my (email visible only to moderators and staff) address I cannot even go to the store. Both addresses only show the wordpress.com blog if I go to the “My Blogs” page. What I want is to have the blog only functioning under the (email visible only to moderators and staff) address and have the keruili11 address gone completely. It was intended to separate my personal and photography mail.
To be clear I would like to have digitalrevelationsphotography.com
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connected to (email visible only to moderators and staff) with full admin and the ability to pay for renewals in the future.
Thanks
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Okay, there are two things you could do.
The easy way:
Log into your (email visible only to moderators and staff) account, go to your site’s dashboard and then click on Users. Once you are looking at the user list, change your (email visible only to moderators and staff) account to be an administrator. This should give you access to everything that your (email visible only to moderators and staff) has access to.
The harder way:
Log into your (email visible only to moderators and staff) account and follow these instructions to transfer ownership of the blog to your (email visible only to moderators and staff) account:
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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