How do I retrieve my log in info???

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  stefeyne · Member · Mar 15, 2020 at 5:09 pm

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  HELP- I cannot find my log in info –
  word press seems to be using my gmail account to log me in online.

  When I go to WordPress – I am logged in – but my user name is blank.
  I will be migrating sites to wordpress from my host – and they need my log in info.

  PLEASE REPLY.

  Thank you,
  Stephanie

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  kokkieh · Staff · Mar 16, 2020 at 10:04 am

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  Hello Stephanie,

  What is the URL of the website you’re trying to log into?

  You are posting here as the WordPress.com username account, stefeyne. The fact that you can post here means you’re already logged into this account, but this account doesn’t own any sites with us, and doesn’t appear to have been active since June 2019.

  You can see the email address associated with this account at https://wordpress.com/me/account/ – the account was created using that email address in July 2018, but beyond that has never created any sites with us.

  If you’ve been using that same email address to log into another WordPress site, it’s a stand-alone WordPress site hosted at another provider. In that case we’re not able to help you, and instead you’ll need to contact your site’s hosting provider for help.

  You can find the password reset instructions for the stand-alone version of WordPress at https://wordpress.org/support/article/resetting-your-password/

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  stefeyne · Member · Mar 16, 2020 at 1:21 pm

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  Many thanks!
  I wasn’t sure how it worked – I guess I was confused between WP and a host using WP.

  Really appreciate the clear explanation and your lightning fast response!

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  staff-zinnia · Staff · Mar 18, 2020 at 3:04 pm

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  stefeyne – Of course. We’re happy to help when we can. Take care and be well.