How do i speak to someone

• 

  freedommachines2016 · Member · Jul 30, 2019 at 12:11 pm

  • Copy link
  • Add topic to favorites

  Help I need to contact someone i cannot access our site

• 

  staartmees · Member · Jul 30, 2019 at 12:16 pm

  • Copy link

  What is the URL of your site on the wordpress.com platform?

• 

  freedommachines2016 · Member · Jul 30, 2019 at 12:36 pm

  • Copy link

  http://www.freedommachinesny.org. We had a premium membership and it looks to have expired , now we cannot edit our site.

• 

  staartmees · Member · Jul 30, 2019 at 1:22 pm

  • Copy link

  That site is up and running. You are logged in as freedommachines2016 which was created on July 25, 2018. Your domain was registered on 2018-03-01. It’s obvious your site is connected to another account.

• 

  staff-doublebassd · Staff · Jul 30, 2019 at 5:25 pm

  • Copy link

  Hi there,

  As @staartmees stated, your site is connected to a different account than the one you are posting from.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!