How do I turn off Address verification (AVS) ? Postal code payment failed.

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  cooplamanne · Member · Dec 5, 2022 at 9:34 pm

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  Hi,

  We are getting a lot of failed payments due to postcodes being incorrect.

  How do we turn off Address verification (AVS) with Woocommere payments? I know we can turn it off on Stripe payments?

  We are losing a lot of customers due to this and we need to turn off this check.

  Thanks

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  supernovia · Staff · Dec 5, 2022 at 11:36 pm

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  Hey there, these forums are for the free sites we host, and as we require paid plans for plugin installation, this question is a bit out of our wheelhouse. Can you contact WooCommerce Payments support directly for this? Use this page: https://woocommerce.com/contact-us/

  Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

  I hope this helps!