How do you contact accounts for WP? I need an explanation of unauthorised debit

• 

  brendalminifie · Member · Jul 30, 2013 at 7:37 am

  • Copy link
  • Add topic to favorites

  If I have a manual renewal, why did you take $108.00 from my bank account a month before the due date without contacting me?

  The blog I need help with is: (visible only to logged in users)

• 

  tandava108 · Member · Jul 30, 2013 at 7:48 am

  • Copy link

  I’ve flagged this for staff attention. They are busy so please be patient, it may take a while for them to get around to this thread

• 

  brendalminifie · Member · Jul 30, 2013 at 7:49 am

  • Copy link

  Thank you.

• 

  rachelmcr · Member · Jul 30, 2013 at 11:02 am

  • Copy link

  Hi brendalminifie,

  The upgrade on your blog at http://brendaminifie.com/ is owned by another WordPress.com account on the blog. We send renewal notices to the account that owns the upgrade. I have sent an email to the email address on file for that account, to discuss the private details of this upgrade renewal.

  If you own that account and email address, you can reply to that email to take care of this issue. If you do not receive that email, please reply here to let me know. Thanks!

• 

  brendalminifie · Member · Jul 31, 2013 at 12:58 am

  • Copy link

  I received help to set up Account and the name that is there does need to be changed to my name. I checked with owner of account and he said he had not received an email re renewal.

• 

  rachelmcr · Member · Jul 31, 2013 at 9:15 am

  • Copy link

  Thanks for letting me know. I can help you transfer the upgrade to your account (or cancel it for a refund). We need to discuss some private details about the upgrade, so I sent you an email at the email address on your account. You can reply to that email, or let me know here if you don’t receive it. Thanks!