How do you get HELP on WordPress for paid accounts?

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  aclockworkwarren · Member · Dec 6, 2011 at 3:29 am

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  I paid for an upgrade ($99 package) on November 20…have not received access to any of the features…my credit card has been charged…I have posted a request for help on November 22…no response except the auto response response saying that someone was aware of my problem and they are looking into it. How do you get help on this site? I just want to start my blog and customize my page? Help? Anyone? Anyone?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Dec 6, 2011 at 3:43 am

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  Posting in the forum is not the same as contacting staff: these forums are mostly volunteers, just other bloggers like you.

  To contact staff, go to your Dashboard and at the top right-hand side there is a Help button. Go through the little quiz it brings up and select the button that you want to talk to a Happiness Engineer. That will do it.

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  aclockworkwarren · Member · Dec 6, 2011 at 4:11 am

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  Thank you! You have no idea how grateful I am just to get a response…wrong place and all! You have been very helpful…thank you! Thank you!

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  raincoaster · Member · Dec 6, 2011 at 4:14 am

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  You’re welcome. Believe me, we ALL feel that way when we start.

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  staff-blorbo · Staff · Dec 6, 2011 at 6:44 am

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  Actually, we did reply to your email on November 23. Here’s the text of the response:

  Hi there

  It looks like there was an error during this purchase and your bundle was not added correctly.

  I manually added the upgrade to your blog. You can now enjoy all the benefits of the bundle, including a free domain.

  Let me know if this helps or if you have any more questions.