How I can cancel double pay ?

• 

  testerlt · Member · May 18, 2015 at 6:08 am

  • Copy link
  • Add topic to favorites

  Hello.
  A accidentally paid twice for the renewal of Domain Mapping.
  Received two receipts: #12949526 and #12949516.

  How I could cancel one of them?
  Or, instead, of cancelling, would the second one pay for one additional year of domain mapping?

  Best Regards.
  Sergejus.

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · May 18, 2015 at 1:59 pm

  • Copy link

  Hi Sergejus,

  Sorry about that! Our system is supposed to prevent double payments like that, but it looks like you ran into a glitch with it. Because you paid twice, your domain mapping was renewed for an additional year — it’s currently renewed through May 28, 2017.

  Do you want to leave that second payment and additional year of domain mapping? If you prefer, I can refund the second payment and change your domain mapping expiration back to 2016, and you’ll be able to renew it again next year if you want.

• 

  testerlt · Member · May 18, 2015 at 2:40 pm

  • Copy link

  Thank you Rachel for your response.
  The refund would be a perfect option, if possible.
  Please do not hesitate to contact me if your QA needs info how I could do that.

  Have a good day.
  Serge.
  /**/

• 

  rachelmcr · Member · May 18, 2015 at 2:46 pm

  • Copy link

  Hi Serge,

  I just refunded your second payment, so your domain mapping is now renewed through May 28, 2016. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.

  I’ll let you know if our team needs any additional information, and please get in touch if I can do anything more to help!

• 

  testerlt · Member · May 18, 2015 at 3:40 pm

  • Copy link

  Thanks a lot !!!
  /**/