How long will support take?

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  therestaurantproject · Member · Dec 10, 2011 at 5:07 am

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  I was uploading a bunch of photos and got the message “Warning: We have a concern about some of the content on your blog. Please click here to contact us as soon as possible to resolve the issue and re-enable posting.” So apparently I did something to convince them I’m spam or a bad blog or something.

  My question is: How long will it take for support to get back to me? More to the point, can I go to bed? It’s 11 p.m. Friday night, so I just want an estimate if they’re going to get back to me tonight, tomorrow or Monday.

  The blog I need help with is: (visible only to logged in users)

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  thesacredpath · Member · Dec 10, 2011 at 7:36 am

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  Go ahead and go to bed. How long it will take them to get back to you depends on how many tickets the ToS department has ahead of yours. Just be patient. If there is a violation, they are typically very willing to work with people to get it resolved.

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  therestaurantproject · Member · Dec 10, 2011 at 8:11 pm

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  Thanks. They got back to me bright and early Saturday morning and fixed it right up. If there’s any way people can suggest stuff, I would have liked some language in the notification giving an estimate on response time (“This could take several hours,” “This could take up to a day,” etc.) but considering I got bright and prompt weekend support on a free services, I can’t complain. I wish my bank were as good.