How to amend the DNS for MX records

  • Unknown's avatar
    senseifrank · Member ·

    Msg Sent to OpenHost:

    Would like some help with setting up email accounts please. Not sure whether I should be contacting you or WordPress.

    I have a WordPress website mapped ( http://en.support.wordpress.com/domain-mapping/map-existing-domain/ ) to the domain shotokankaratedo.org.nz, which I initially registered elsewhere and transferred to OpenHost.

    I have set up an email account through my openhost dashboard called (email visible only to moderators and staff) and have re-directed it to my primary email account (email visible only to moderators and staff).

    However, I cannot seem to send anything to this email address. If I try to open WebMail for this account in the OpenHost dashboard it throws me to this page in my WordPress website with a Not found message:

    http://shotokankaratedo.org.nz/imp/login.php?new_lang=en_US&imapuser=senseifrank%40shotokankaratedo.org.nz

    Reply from OpenHost support:

    Your domain is using wordpress name servers therefore DNS is controlled by them.
    The website goes to IP address 74.200.243.251 and mail looks there also but of course is not set up there.

    You will need to amend the DNS for MX records to our server IP – 119.47.118.45

    Conclusion:

    I have looked through the WordPress help pages about Custom DNS and some forums but can’t work out how to amend the DNS for MX records to the OpenHost IP server. Can you help please.
    Blog url: http://senseifrank.wordpress.com/

  • staff-blorbo · Staff ·

    You’ll need to get the complete MX records from your email provider.

    Once you have them, you can add them to your Custom DNS panel: http://en.support.wordpress.com/domain-mapping/custom-dns/

  • Unknown's avatar
    senseifrank · Member ·

    Hi macmanx,

    Thanks for the prompt reply.

    Here’s what I got back from my email provider (OpenHost.co.nz):

    mail.shotokankaratedo.org.nz. A 119.47.118.45
    shotokankaratedo.org.nz. MX (10) mail.shotokankaratedo.org.nz.
    webmail.shotokankaratedo.org.nz. A 119.47.118.45

    Apologies for the loss of formatting.

    So how do I make this information look like the sample set of records shown in the Custom DNS support page.

    I tried this:

    MX 10 mail.shotokankaratedo.org.nz.

    But nothing happened.

    I’m not a coder so I’ve hit the proverbial on this one.
    More help would be much appreciated.

  • staff-blorbo · Staff ·

    That MX record should work fine, but you need the 2 A records. Try this:

    MX 10 mail.shotokankaratedo.org.nz.
    A mail. 119.47.118.45
    A webmail. 119.47.118.45

  • Unknown's avatar
    senseifrank · Member ·

    Hi there macmanx

    Tried that (direct cut’n’paste) and this is what I got back:

    We can’t save these records because they don’t look right to us.
    Check the errors below.
    Please contact support if you are unable to resolve the problem.

    (1) A mail. 119.47.118.45
    (2) A webmail 119.47.118.45

    1. Name out of zone.
    2. Name out of zone.

  • Unknown's avatar
    chrisrudzki · Member ·

    Sorry about that — could you try this instead?

    MX 10 mail.shotokankaratedo.org.nz.
A mail 119.47.118.45
A webmail 119.47.118.45
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