How to delete files correctly so they cannot be found by visitors who have an old link…

  • Unknown's avatar
    stephanierichard · Member ·

    I’ve deleted articles, pages AND files (media section), but people are still able to access some files I don’t want to exist on the web anymore. I don’t understand why they can still access those files. It’s very important that I find a way to erase every single informationabout those files! Thanks!

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Our support page provides step by step instructions on how to delete files completely:

    https://en.support.wordpress.com/media/deleting-files/

    Let me know if you are still having trouble. Some of the images are caches, so I would clear your browser cache, check in incognito mode or a different browser to confirm the image is gone completely.

    If you’re still having trouble, provide me the links, and I can get rid of the files permanently on this end.

    Thanks!

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