How to fix WP Mail SMTP problem?

  • Unknown's avatar
    sousoucorner · Member ·

    Hi,
    There’s an error about WP Mail SMTP plug-in.

    I suddenly can’t receive notice mail (I connect my gmail with WP) from my customer, when they make a new order. But the customer can get the notice order. It worked well before.

    I didn’t change my gmail password at all. I updated my WP Mail SMTP plug-in, also reset my gmail SMTP, but nothing changed…

    Not sure what else I can do to fix this problem. Please contact me if anyone know how to make it work again. Thank you!

    The error shows the following information

    Mailer: Gmail
    {
    ‘error’: ‘invalid_grant’,
    ‘error_description’: ‘Token has been expired or revoked.’
    }
    Please review your WP Mail SMTP settings in plugin admin area.

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    It looks like you’re inquiring about a self hosted WordPress.org site. The account you’ve reached us from does not have the necessary upgrades for using plugins on our WordPress.com managed hosting environment. These are 2 different things.

    WordPress.com vs. WordPress.org

    You can consider using the forums at https://wordpress.org/support/forums in the future but for this case I think you’re best suited reaching out to the plugin team directly which is at https://wordpress.org/support/plugin/wp-mail-smtp/

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