How to get in touch to fix Jetpack or get my money back

  • Unknown's avatar
    opendoordevelopment2 · Member ·

    I purchased a security package. It wants me to connect to my WordPress account to use the features. I use WordPress but have a different host. Nothing is working . I can apparently request a refund within 14 days. There is no contact information provided for how to request a refund. I’d much rather get the product working. Everything I try keeps pushing me back in a hellish loop of logging back into WordPress.com and achieving nothing. I’d rather speak with someone in private and I paid for support. So what do I do?

    I don’t have a site linked to this WordPress.com account

  • staff-blorbo · Staff ·

    The WordPress.com account you’re currently logged in to was just created today and has no Jetpack sites and no history of purchases or transaction activity.

    Perhaps you have another account here?

    If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

    If that doesn’t help, what is the URL of the site you purchased a Jetpack plan for?

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