How to get support when one cannot connect to his Premium Account ?

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  philippegallandease · Member · Jun 23, 2014 at 9:00 am

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  Hi,

  That’s quite tricky, I paid a Premium Account in March 2014 (I have the Paypal proof)
  My Account seems lost my WordPress.com (I still see my blog on my own domain in .me taken thru WordPress.com and part of my Premium account)
  I want to get some help from them but to get it I must first connect ! ! ! !
  Any idea how to get their help about that ?

  Regards.
  Philippe (from another free account I created just for posting this)

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  raincoaster · Member · Jun 23, 2014 at 9:01 am

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  Well, for starters, don’t make us guess about the username and blog you’re talking about.

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  philippegallandease · Member · Jun 23, 2014 at 9:13 am

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  My Premium account username is philippegalland and my blog http://chants-de-la-terre-lointaine.me
  I can reset my password (I receive on my email address the passport reset email sent by wrodpress) with the button to validate the reset.
  But I cannot connect after …

  Does it help to solve ?

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  kardotim · Member · Jun 24, 2014 at 8:23 am

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  Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

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  philippegallandease · Member · Jun 24, 2014 at 10:15 am

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  Yes, and it does not work neither.
  It is not linked to a specific browser as I also tried with this free account and it worked !
  For me the problem is on their side…
  By the way they (Automattic) do not feel very willing to help and for the moment nobody contacted me back (1 post on this forum, 1 on the french one, one direct mail and filled a recover account form)…
  In the same time the hoster I have a wordpress.org site with replies in 10 minutes. I seriously wonder if paying a Premium Account with WordPress.com worths the fee …