How to pay annual fee
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How do I pay my bill? I can never find what I’m looking for in the Dashboard. My account was recently transferred and I don’t know how to pay.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
What specifically are you trying to renew?
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My website is mococolex.com
It has existed since 2016 but was connected to a different email address. It was just transferred to me. I added a card for billing purposes. I have the email saying it needs to be renewed. So this doesn’t make any sense to me. I just want to make sure it gets paid for and belongs to me.
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That site belongs to a different account here, not the one you’re currently logged in under.
So, first, log out from WordPress.com at https://wordpress.com/me and then log in under the email address that the email was sent to.
If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/
Once you’re logged in under the correct account, you can renew all purchases from https://wordpress.com/me/purchases
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The site was purchased by my boyfriend at the time from (email visible only to moderators and staff)
We are trying to transfer the domain and don’t know how. He transferred the “blog” to me. How do we transfer the domain?
The credit card being used to pay for it is a Mastercard ending in . That’s my card with my name on it if you want to check.
We’ve been trying to transfer it and don’t know how.
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Once you have access under the correct account, ownership of the site and its domain can be transferred to the desired account: https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/
If that is not working, please have the domain’s owner reply here so we can continue to assist with this.
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