Howdy yourself

  • Unknown's avatar
    mjpryan · Member ·

    Hello, I received the email pasted below. I am unable to log into my WordPress dashboard, even in the safe mode that is mentioned. Please advise.

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Sydney.

    First, visit your website (https://ryanspecialtymedia.com/) and check for any visible issues. Next, visit the page where the error was caught (https://ryanspecialtymedia.com/wp-login.php?action=register) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    https://ryanspecialtymedia.com/wp-login.php?action=enter_recovery_mode&rm_token=hMOdNX0lgDsLrobVq8MzB9&rm_key=HgyFr3w4IxWWTdgL5rravP

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.2
    Current theme: Sydney (version 1.43)
    Current plugin: (version )
    PHP version 7.2.30

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 20 of the file /home/michaeljpr/ryanspecialtymedia.com/wp-content/themes/sydney/demo-content/setup.php. Error message: Cannot redeclare sydney_set_import_files() (previously declared in /home/michaeljpr/ryanspecialtymedia.com/wp-content/plugins/sydney-toolbox/demo-content/setup.php:18)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, for an error of this kind you’ll want to check with the folks at the support forums for WordPress.org https://wordpress.org/support/forums

    These forums you’ve posted to assist users with free websites hosted on the WPcom platform.

    WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://wordpress.com/support/com-vs-org/

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