HTML in Visual Editor?

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  abaker3fb0a88ac8 · Member · Feb 13, 2020 at 1:19 pm

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  Hi, Just yesterday we noticed if we wanted to make a basic text edit to our pages, either through classic or the Avia Layout Builder that all the text now shows up as HTML. If we make a small edit to text, save, and update the live site shows random HTML. Before this condition started it was super simple to make text edits. I’m we clicked a wrong box somewhere but we are not sure where to begin. thanks!

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  staff-zinnia · Staff · Feb 13, 2020 at 4:30 pm

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  Hi there –

  I’ll be glad to take a closer look at what’s going on. Please share a link to a post or page where this is happening.

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  abaker3fb0a88ac8 · Member · Feb 13, 2020 at 8:41 pm

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  Hi Thank You!

  HERE is a screenshot from a page where this condition is happening. Hope this helps. Many thanks!!

  Andy

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  staff-blorbo · Staff · Feb 13, 2020 at 10:45 pm

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  I don’t see any sites under your account here.

  What’s the URL of the site with the problem?

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  abaker3fb0a88ac8 · Member · Feb 13, 2020 at 11:19 pm

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  Hi – EZBrew.beer Many thanks!

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  staff-blorbo · Staff · Feb 13, 2020 at 11:21 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/