I accidentally deleted my site [HELP]
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The other day I transferred my domain itstaheran.com to wordpress from godaddy. I then attempted to make a website and spent all day working on my site. At some point today I got frustrated and decided to reset the site and start over except wordpress wouldn’t load and after resetting it just seemed like it broke my site as opposed to resetting it. So I had the brilliant idea of disconnecting the domain from the website and reconnecting it. Maybe that’ll work. Nope. My domain and my site have disappeared off the face of the earth. WordPress support won’t answer and I have no idea how to get my domain back. When I hit ‘add new domain’ or ‘transfer domain’ there is nowhere to transfer the domain from, since wordpress is where the domain is. When I went to check my latest charges to see if they still went through I was met with an error message and told to reach out to support. Can anyone help me get my site back and my domain?
The blog I need help with is: (visible only to logged in users)
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also just so you know, I had no choice but to list my other site here. Don’t bother referring to that site. The site I actually nee dhelp with is poof. gone.
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Hi @itstaheran, what you’re describing is almost certainly recoverable. Domains don’t actually disappear, and a reset site usually leaves more behind than it looks like from the dashboard.
A few things to try, in order:
- Check that you’re logged into the right WordPress.com account. This is the single most common cause of “my site is gone.” If you have more than one WordPress.com login (for example, one tied to a Google sign-in and another tied to an email/password), the site and domain may live under a different account than the one you’re currently signed into. Log out completely and sign back in with each email address you might have used. You can confirm which email is on the current account at https://wordpress.com/me/account.
- Look for the site at https://wordpress.com/sites. That URL lists every site attached to the account you’re signed into. If itstaheran.com (or a default address like itstaheran.wordpress.com) shows up here, the site isn’t gone, it just got disconnected from the domain visually.
- Check your domain at https://wordpress.com/domains/manage. Same idea. If the domain is in your account, it’ll be listed here, and you can reattach it to a site from this page.
- If neither shows up after checking all your possible accounts, the domain almost certainly still exists. Domain transfers don’t get reversed by a site reset. Two likely scenarios: the domain is in an account you’re not currently logged into, or the recent transfer from GoDaddy is still in a “pending” state (transfers can take up to 7 days to finalize and the domain can look strange in the dashboard during that window).
- The billing error. That message is generic and almost always a temporary glitch, not a sign your account is gone. Your charge and account history are intact on Automattic’s side even when the UI shows that error.
Run through 1 through 3 first and let me know what you find. The key question is whether itstaheran.com shows up on the domains page when you’re logged in. That single piece of info points to either a “wrong account” problem or a “domain in transfer limbo” problem, and the fix is different for each.
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Hi @itstaheran! Thanks for letting us know about this.
I just checked your account and can confirm that your site and domain are still there. Could you please check whether you’re logged into the correct WordPress.com account?
I also wanted to mention that since you’re on a paid plan, you have the option to contact us directly from your dashboard. You can find more details in this guide:
https://wordpress.com/support/help-support-options/#how-to-contact-us
If you prefer, you can also reach us privately by emailing help@wordpress.com, and we’ll be happy to assist you further from there.
Looking forward to hearing back from you!
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