I am being billed but do not have my card connected to account.

  • Unknown's avatar
    misswright1140 · Member ·

    I am being charged for WordPress, but do not have a card connected to my account. How do I contact someone to get to the bottom of this?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @misswright1140 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? Please fill out the form here to the best of your ability to let us know more info about this transaction: https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

    If the info you provide is a match than this page will show you the charge and all related info we have about it so you can see where it might be coming from.

    Hope that helps. Please let us know if you have any more questions.

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