i am having trouble connecting to my website: https://www.regg2200.com/wp-admin/

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  regg2200 · Member · Mar 19, 2020 at 7:26 pm

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  i am having trouble connecting to my website: https://www.regg2200.com/wp-admin/

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  cathycastelli · Member · Mar 19, 2020 at 7:47 pm

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  I can’t login either. It says there’s a problem, so I changed my password. Asking for a reset seemed to work just fine, but I’m getting the same results – I can’t get in!

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  kokkieh · Staff · Mar 20, 2020 at 8:00 am

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  @regg2200, your site is not hosted with us on WordPress.com. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

  
  @cathycastelli, the account you used to comment here doesn’t own any WordPress.com sites, so I’m going to guess you’re also trying to access a stand-alone WordPress site at another hosting provider.