I am locked out of both of my accounts.
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My passwords are no longer working. I need help getting back into my accounts.
The site I need help with is thoughtsprocessed.org/. This site is not linked to my WordPress.com account.
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Howdy,
The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. Despite the name, this is one of the situations it was built for:
Let us know if anything is unclear or you have any further questions.
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