I am locked out of my wordpress site and keep resetting the password and still cant log in?

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  jimmykaluyalacom · Member · Apr 23, 2021 at 9:51 pm

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  Please help me get into my site: https://kaluyala.com/wp-admin/

  GoDaddy dropped our domain yesterday and we just got the site back up, but I can’t get in.

  (email visible only to moderators and staff)

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  supernovia · Staff · Apr 23, 2021 at 10:10 pm

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  Hey there, that site isn’t actually hosted here, but we can try to point you in the right direction:

  If you’re missing the password, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  If it’s an error instead, or if you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Good luck!

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  jimmykaluyalacom · Member · Apr 23, 2021 at 10:58 pm

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  My host has told me has access but refused to answer his phone or return emails or texts for 5 hours…

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  staff-blorbo · Staff · Apr 23, 2021 at 11:01 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/