I am locked out of the site

  • Unknown's avatar
    hrck8ckc75 · Member ·

    Orginally I had a developer. I went in and changed the passwords today. I locked myself out. The forget password is not coming to me.

    Site: ajtluxurycigars.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that you’re locked out of your site. :(

    Please note that your site at ajtluxurycigars.com is using the WordPress.org software and is hosted by Hostinger. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    In this case, since your site’s files are hosted on Hostinger’s servers, only they can help you log in to the site. Please reach out to their support folks for help with this.

    Regards

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