I am not able to upload video .mp4 on my blog

  • Unknown's avatar
    xpressurview · Member ·

    Hello,

    I have struggled the entire day to upload one video on my website ‘https://abhaydodiya.com’. I am getting an error message ‘Media error: Format(s) not supported or source(s) not found’

    Can you please for god sake help me to resolve this issue, I am tired of searching for a solution.

    Thanks,
    Abhay Dodiya

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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