I AM THE OWNER of this website and can’t make upgrades
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We have been trying for months to get in touch with someone to help us reset our master password and aren’t getting anywhere. We would like to upgrade and spend more money with WordPress, but I guess you guys don’t care.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Sorry for the inconvenience, are you trying to reset the Two Step Authentication?
It seems to be your site is using WordPress.com paid plan, each plan has priority “live chat support” feature, to access live chat please follow this document:
https://en.support.wordpress.com/live-chat/I will add modlook to this thread to bring Staff’s attention so, they can help you with the steps to reset the “Two-step authentication” for your site.
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Hi savesrayl,
I see you previously contacted us about upgrading your plan — one of Happiness Engineers replied but we didn’t hear back. Can you send a link to the site you are trying to reset the password for?
Just let me know and I’ll be happy to look at your options.
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The “chat” isn’t helpful as it just goes to email. I’m looking to actually speak with someone. The person who worked on our website years ago is no longer around and although two of us are labeled admins, we’re not able to make purchases and upgrade our plan. Again, we’ve been dealing with this for months and haven’t gotten anywhere.
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The person who worked on our website years ago is no longer around and although two of us are labeled admins, we’re not able to make purchases and upgrade our plan.
If that person set up the site then they are the owner and the only solution is to contact them and ask them to transfer the site to another WordPress.com account.
https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
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