I can no longer access the backend of my site

• 

  salesgoldenwheelsca · Member · Dec 15, 2023 at 2:18 am

  • Copy link
  • Add topic to favorites

  I switched my domain to my wix site, but now I cannot log into the backend of the WordPress site

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Dec 15, 2023 at 9:35 am

  • Copy link

  Hi there,

  I’ve looked into this, and it appears that your website wasn’t hosted here on WordPress.com. Instead, it was using the WordPress.org software.

  Based on public historical records, your website was actually hosted by GoDaddy. This is an important distinction because WordPress.com and WordPress.org are quite different. WordPress.com is a hosting platform that simplifies website management, whereas WordPress.org is software that you can install on a hosting provider like GoDaddy.

  Since your site was hosted by GoDaddy, you would need to contact GoDaddy’s support team for assistance in accessing your WordPress backend. They will be able to help you with any hosting-related issues and guide you on how to regain access to your site’s backend.

  I hope this information is helpful.