I can no longer login as wp-admin

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  clynnfriday · Member · Jul 27, 2021 at 8:06 pm

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  I updated the Theme Plugin and now I can no longer login to my site as administrator.

  Site: https://52weeksmarketing.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  supernovia · Staff · Jul 27, 2021 at 10:51 pm

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  Hi! Can you contact your host (GoDaddy, I think) to have them restore a recent backup, then contact support for the plugin?

  If your host doesn’t have a backup, they may be able to help with this. I’m just not sure what implications that would have with the rest of your site, so maybe have them create a backup of the current version first, just in case.
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Here’s the difference between our service and the free WordPress software:
  https://get.wp.com

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  staff-totoro · Staff · Jul 27, 2021 at 11:10 pm

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  Hi there,

  52weeksmarketing.com is your GoDaddy site, yes? We’re limited in how we can help because we don’t actually host your site on WordPress.com (GoDaddy uses a different version of the WordPress platform) and don’t have access to your server files.

  For help with that you can ask here in the forums for the open-source version of WordPress, which is the version GoDaddy uses: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  You may also want to try GoDaddy support, as they may answer WordPress questions in-house as well. Hope this helps!