I can not access premium features.

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  barossahoney · Member · Dec 22, 2020 at 3:53 am

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  I can not access premium features. I paid for them on Sept 16,2020. Receipt ID 49681732

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  staff-ozmodiar · Staff · Dec 22, 2020 at 5:37 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to work on your site.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Dec 22, 2020 at 5:38 pm

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  It appears that you have deleted the WordPress.com user account that you were posting from. I’m going to assume that you have sorted out your situation. If not, please feel free to contact us again.