I can not get into the backend

  • Unknown's avatar
    jorqus · Member ·

    I can not get into the backend of my website. And the website looks like it been stripped of all the format I created. Please help

    Site: https://jorqus.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Please note that your site at jorqus.com is using the WordPress.org software and is hosted by Hostgator. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    I can see that https://gorqus.com/wp-login.php doesn’t load for some reason, which would prevent you from being able to log in to the dashboard. Please reach out to Hostgator support for help with this. As the site is on their servers, they have the access needed to help you with this.

    If they refer you to WordPress support, please post on the WordPress.org forum here: https://wordpress.org/support/forums

    Regards

  • The topic ‘I can not get into the backend’ is closed to new replies.