I Can not loggin to jetpack due to Two factor authentication problem

  • Unknown's avatar
    algui913 · Member ·

    Hi, Since one year I am not being able to login to wordpress.com because I accidentally delete my Google Two Factor Auth app from my Android device and since then I can not login to wordpress.com.

    I’ve already tried to change my password, the problem is that after entering my password, the two factor auth code is required.

    I need to disable the two factor Auththentication to be able to login again, Could anyone of the administrators do that? Please I need to log in.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    I’m sorry you lost access to your account. We aren’t able to help with this in the public support forums — For help regaining access to a WordPress.com account, please go to this page:

    https://en.wordpress.com/wp-login.php?action=lostpassword

    Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private.

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