I canceled this. I want my money back

  • Unknown's avatar
    ymlabonline · Member ·

    I want to cancel

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades, including renewals, if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks, and in that case you’ll only receive a refund if our payment processor decides in your favour.

    Also note that if you cancel this domain there is no guarantee you’ll be able to use it again in future. You should only cancel the domain if you’re completely sure you no longer want to use it at all.

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