I cannot access my dashboard

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  leeclark2012 · Member · Jan 19, 2022 at 9:45 pm

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  Here is the message I received when signing on to admin site:
  There has been a critical error on this website.
  I have checked my email and have not received anything.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jan 19, 2022 at 11:41 pm

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  Sorry to hear that! Can you send the error and a link to the site? It doesn’t seem to be the one you listed here.

  If the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

  – Ask your host to see if the email is stuck on their server

  – Ask your host to check error logs

  – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – Ask your host to help you restore a good backup

  Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

  WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. You can learn more about the differences here:
  https://get.wp.com

  Hoping this helps!

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  leeclark2012 · Member · Jan 20, 2022 at 12:14 am

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  Thanks. I will check with my host.

  This is the full error message:

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  It’s for my site, Learn2LiveNow.com

  Thanks

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  staff-totoro · Staff · Jan 20, 2022 at 1:42 am

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  Hi there,

  We can’t help directly because we don’t host learn2livenow.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (iPower) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom managed hosting environment that does not show that specific error message, which was my other clue that you are hosted elsewhere.

  The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks over in the open-source forums are more familiar with “critical error” messages and are in the best position to help you troubleshoot, thanks!