I cannot access my website and my wordpress admine

  • Unknown's avatar
    myperfectchicken · Member ·

    I was trying to access my website but every time I tried to it said this:

    Fatal error: Cannot declare class WP_Block_Template, because the name is already in use in /home/customer/www/myperfectchicken.com/public_html/wp-content/plugins/gutenberg/lib/full-site-editing/class-wp-block-template.php on line 12

    Then I tried to access my WP Admin it said this:
    Fatal error: Cannot declare class WP_Block_Template, because the name is already in use in /home/customer/www/myperfectchicken.com/public_html/wp-content/plugins/gutenberg/lib/full-site-editing/class-wp-block-template.php on line 12
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I would like some help please.
    Thank you.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Since your site is using the WordPress.org software and is hosted elsewhere, it’s outside of our scope of support to help. However, can you try if removing the Gutenberg plugin helps? The error message seems to be coming from that plugin.

    You can ask your host for help with this. Your site is hosted by Siteground so they can help you with this. The WordPress.org forums are also a great place for help with the WordPress.org software that you’re using on your site: https://wordpress.org/support/forums

    Regards

  • Unknown's avatar
    myperfectchicken · Member ·

    Could you tell me how would I remove the Gutenberg plugin?
    Thank you!

  • Unknown's avatar
    aisajib · Member ·

    You can navigate to WP Admin → Plugins and locate Gutenberg to deactivate it. If you’re unable to log in to the WP Admin dashboard, you may need to access your site via FTP and disable the Gutenberg plugin by renaming it to something else.

    (This instruction shows how to deactivate all plugins at once, but you can do something similar and rename only the gutenberg folder.)

    If you’re having trouble doing that, please ask your hosting company for help as the files are on their servers and they can help you with that.

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