I cannot even create my first site on wordpress.com, it’s stuck saying ‘Loading My Sites…’

• 

  redrover61 · Member · Aug 9, 2022 at 9:02 am

  • Copy link
  • Add topic to favorites

  My account has been stuck with a flashing square and displaying ‘Loading My Sites…’ since I first created my account so I’ve been unable to create a site. I don’t want to close my account and start over because I’ll lose Gravatar which I’ve been using for quite some time now. I’ve tried loading in Firefox, Edge and Chrome, same thing. What other options do I have?

  I don’t have a site linked to this WordPress.com account

• 

  aleone89 · Staff · Aug 9, 2022 at 2:48 pm

  • Copy link

  Hello there,

  Many thanks for reaching out.

  It looks like there’s two Jetpack sites connected to the WordPress.com account.

  We’d recommend disconnecting Jetpack as per these instructions: https://jetpack.com/support/disconnect-jetpack-sites/

  And reconnect the site as per these steps: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

• 

  redrover61 · Member · Aug 9, 2022 at 3:55 pm

  • Copy link

  Thanks for the reply. Unfortunately I cannot get to ‘My Sites’, it’s stuck on ‘Loading my sites’.

• 

  staff-doublebassd · Staff · Aug 9, 2022 at 4:36 pm

  • Copy link

  Hi there,

  Yes, I am seeing the same “Loading my Sites” issue from my end as well. I see that there are errors when I check the Jetpack sites on Debug:

  Debug

  So, I just disconnected them both and the Loading My Sites is now gone.

  If you would like to reconnect the Jetpack sites, please follow the instructions here:

  Jetpack

  Let us know if you run into any other issues.

  Thanks!

• 

  redrover61 · Member · Aug 9, 2022 at 5:09 pm

  • Copy link

  Thank you, it’s working fine now.