I cannot log into my site
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I would normally log into my site with username and password.It is not allowing me to enter the password, it immediately changes to erren for password before I can enter it.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Hi there,
We can’t help directly because we don’t host sashasalon.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (HostMonster) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.
The good news is that help is available at the open source community forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks on that forum are more familiar with login issues of this kind and are in the best position to help.
Hope that points you in the right direction!
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